Our People

Kevin Austin   BSc, MSc (ANU), PhD (FUSA), MACS, FAIM
Before Professor Kevin Austin, founder and director of Enzyme International, moved into business consulting, he spent 20 years as a medical scientist researching pain management. He was part of the Flinders Medical Centre team that made world headlines for its breakthrough in how to measure pain.

When Kevin joined a global business consulting firm, his scientific training came into its own. He saw that to really understand what people – customers, clients, staff, management, suppliers – think, survey techniques are not enough. You need to discover what is important to people.

From there, Kevin applied the specialist techniques he had honed during his time as a pain specialist to develop the robust, scientifically-backed business methodologies that Enzyme uses today.

He has had senior roles in industry and the public health sector. Kevin is highly regarded for his innovative customer and business improvement methodologies. He has worked extensively alongside some of the world’s leading experts in transformation and service quality, such as Dr Karl Albrecht who formally acknowledges the approach used by Enzyme as world leading.

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Bill Hawkins   MA (Cantab), MBA, MAIM, MAIDC
Bill is a Principal Consultant, trainer and facilitator in our Sydney office.

For more than 25 years – 15 of which have been with Enzyme – Bill has been consulting to and facilitating business improvement strategies for businesses globally. Originally a petroleum engineer in Europe and North Africa he subsequently completed an MBA, entering the business consulting field where he worked for a multinational consulting firm before joining Kevin.

Clients have ranged from the largest Australian and international corporations to SMEs and the public sector, working at all levels from the boards of listed companies, public servants, the business owners and frontline employees. He has greatest depth of experience in financial services, technology and health services.

Focussed on initiating, unblocking, accelerating and completing business improvement programmes and projects, Bill specialises in Business Dynamics Modelling, Ultra-rapid Process Improvement and Customer Value Discovery. He is also an expert facilitator and experienced project manager.

Bill is a qualified trainer and facilitator in TQM methodologies, and a Zenger Miller Master Trainer.

View Bill Hawkins's profile on LinkedIn



Michael Cavanagh  BA, TSTC(Mon), MEd (Melb), FAIM

Michael has been a Principal Consultant with Enzyme International since 1994.

Michael facilitates our methodologies in metropolitan, regional and rural settings across Australia, as well as in the UK, New Zealand and Asia. The organisations he works with comprise public, private and listed entities.

When facilitating for our clients, Michael focuses on helping them to improve their quality of service delivery by better understanding their stakeholders’ needs. When clients identify gaps in their service and policy development, Michael devises and helps to implement strategies that close the gaps. He supports and coaches their leaders through the process.

Michael is a qualified trainer and facilitator with Zenger Miller, Myer Briggs (MBTI) and Achieve Global.

In 2009, Michael brought together his experience and skills when he arranged and facilitated Community Consultation workshops with groups affected by the 2009 Victorian bushfires.


Brett Haly   AFAIM
Brett is a Principal Consultant, trainer and facilitator based in our Sydney office. Throughout his career, Brett’s focus has been on helping people and the businesses they work within to achieve more of their potential.

He delivers our Customer Value Discovery for large corporate organisations in different industries, taking them through the process so they can quickly achieve sustainable improvements in their business results.

Brett’s background is in organisational development and human resources in the financial services and insurance sectors. He has completed extensive residential leadership and professional development programs at AGSM (Mount Eliza), MGSM and the London Business School. In his previous roles, Brett was a senior executive responsible for leading large teams and organisational development projects for strategic alliances, acquisitions and joint ventures.

Brett is a qualified trainer and facilitator with Zenger Miller and Wilson Learning.


Sue Balcombe   BA (Hons)  ACII

Sue is an associate Principal Consultant based in the UK and Europe. She has over 20 years business and consulting experience with particular depth in Customer Discovery, Customer Experience Transformation and Strategic Planning.

Sue is an expert facilitator who helps others introduce new approaches into the workplace and challenges contemporary thinking. She has a proven track record of delivering highly successful client engagements.


With particular experience in Financial Services Industry she is also a Chartered Insurance Practitioner.


Dr Felicity Gallimore   MA, MB BChir (Camb), MM (Syd), MRCOG, FRANZCOG

Felicity is a Principal Medical Consultant at Enzyme International. 

With 24 years of experience as a clinician working in the UK and Australia, she has worked in a range of medical fields before specialising in Obstetrics and Gynaecology (gaining her British membership of the Royal College of Obstetricians and Gynaecologists in 1999 and her Fellowship of the Royal Australian and New Zealand College of Obstetricians and Gynaecologists in 2001). She has also completed a Master of Medicine at Sydney University in 2003.

After 13 years running her own Obstetrics and Gynaecology practice, she continues to be actively involved as a medical specialist.

Felicity is experienced in running a multi-disciplinary team, teaching and staff development and values the importance of building long-term client relations. Able to seek solutions with particular understanding of the medical/nursing logistics and concerns.

A long-term association with the NSW hospital and health systems and a keen interest in contributing to projects that pursue improvement in the health sector makes Felicity a valuable consultant at Enzyme.

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Martin Long 
Martin is an associate Principal Consultant based in the UK and Europe.
Martin has established himself as a subject matter expert in data and marketing insights support services, assisting large commercial organisations to address the challenges that the new digital environments present.

Martin has considerable experience across a number of business areas. In the early 1990’s he specialised in the use of IT Business Intelligence assets to corporate client advantage in Telco/Media, Travel & Transportation and Energy & Utilities.  While with dunnhumby (a major UK based marketing services and analytics organisation) as Commercial Director for Tesco Club Card, Martin helped in the development of new ideas around data management and predictive analytics to assist clients in “test & learn” and dry testing potential marketing programs.

Martin is somewhat of a hybrid in that he is immensely experienced in corporate business and marketing development but is also a thought leader in data and data management, historical and predictive analytics and most pertinently how these impact on multi-channel CRM, Marketing and Campaign Management.

Eileen Evans   Bsc (Math) BA (Int Stud)
Based in our Sydney office, Eileen is a Principal Modelling Consultant.

Eileen specialises in using applied mathematics for model development and simulation of strategy and policy options for Enzyme clients, from government organisations to major listed companies. In our Customer Value Discover and Mapping and Modelling workshops, Eileen is a supporting facilitator, trainer and audience response system operator.

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Margaret Cavanagh
Margaret is an Enzyme International Senior Consultant.

With her extensive facilitation experience, Margaret manages projects around stakeholder engagement, community consultation and project or program evaluation. This very often involves facilitating groups with diverse socio-economic, age and geographical variations. She is an accredited Train the Trainer and Aussie Host Facilitator.


Ros Austin
Ros is Enzyme International’s Company Secretary.

She oversees all administration and office management, including financial management, information handling, and workshop preparation. She also supports delivery of workshops as an audience response system operator.